Use customer feedback to uncover new markets, and new ways to reach your customers; discover underutilized channels and get tips on improving them.
Each customer is assigned a realtime Net Promoter Score based on their feedback and buying behavior; this score helps you spot the customers you can depend on for recommendations, and the customers that are on the cusp of becoming brand advocates.
Over a third to one half of loyalty program memberships go to waste unused; Sentimeter lets you manage smart loyalty programs with incentives customers actually appreciate.
Travel takes you to strange, exciting places. Who keeps track of WiFi coverage when you’re having an adventure? That’s why Sentimeter offers reliable access and digital portability so you lose nothing, whichever corner of the world you and your customers find yourselves in. (Service currently limited to planet Earth!)
Sentimeter’s gamified surveys are fun, but not as fun as visiting a hidden wonder, venturing into the great outdoors, or experiencing a completely different culture–so we keep them short and quick.
Sentimeter aims to let you build a better business through customer service and continual optimization. That’s why it is a scalable solution that provides you realtime data and insights 24/7 so you can optimize your business for a better customer experience, as it happens.