Sentimeter includes customer journey mapping tools that scan your customer journey for potential painpoints and give you actionable tips on removing them.
Sentimeter’s realtime feedback tools can be used to train employees on best practices for happier customer outcomes and can be used for field-testing strategies to deal with irate customers.
Banking and finance sector customers consistently cite customer service amongst their top three reasons for choosing a particular provider–this becomes especially true during difficult times such as recessions, when customers are already tense and do not want the process of availing financial services to add to that.
Sentimeter takes customer privacy and confidentiality very seriously. You can rest assured all feedback in collected securely and is available to your employees on a need-to-know basis with fine-grain permissions control and security failsafes to counter technological threats.
Sentimeter lets you customize every aspect of your data collection and feedback forms so you ask the questions you need to know, instead of relying on cookie-cutter templates adapting from wildly different industries.
Sentimeter’s feedback tools are designed to reduce friction, not add another hassle to your customer experience. That’s why our forms are designed to be easy to use, whether your customers are kids opening their very first savings account or pensioners managing their retirement funds or busy professionals getting some banking done during their break.