Sentimeter calculates the NPS of each customer as they interact with your business, across any channel you choose to track and at any point in their customer journey. Figure out who’s most likely to become an advocate for your business and nurture those relationships with the special focus they deserve.
Tap into customer interactions wherever they happen – and everywhere they happen. Quickly sort through your customers to segment according to score per branch, region, market, or time period.
Think about the average value of each sale your business makes.
Now multiply that by 10.
According to the White House Office of Consumer Affairs, each loyal customer is worth up to 10 times the value of their initial purchase. It is also one of the most effective ways of boosting revenue: the probability of selling to an existing customer is 60-70% greater than that of selling to a completely new lead.
But there’s another reason why a customer’s Net Promoter Score matters and it has nothing to do with your bottom line (although it’s help): when you know who your best customers are, you also find out who your best customers are NOT.
Our NPS solution also gives you information about customers with low scores and customers whose scores are an opportunity for you to win them over.
Sentimeter doesn’t base its algorithm on research papers and studies of markets wildly different from your own – our smart AI picks up trends within your own customer base, and intuitively learns about customers the same way you do: through interaction. You can be sure the information it derives is as unique as your company and its operating environment.