Routine can be the kiss of death to a relationship. Your customer relationship is no different. It’s easy to tune in, zone out, and forget all about the great product or service offered by a company when a shiny new competitor walks on to the scene. Don’t let that happen to your business: get Sentimeter to stay in touch with the pulse of your market and create data-backed strategies to boost engagement.
According to a Gallup poll, fully engaged customers lead to a 23% boost to revenue that lasts (potentially) for the entire duration of their relationship – whether you’re their favorite restaurant or a bank they trust, you will always be their preferred choice.
Engaged customers tend to buy more, recommend more, give more constructive feedback, and support your company – yet only 1% of customers feel companies continue to meet their expectations over time.
Sentimeter solves the age-old problem of dull surveys and bored, reluctant customers through something simple and enjoyable: gamification. We already know gamification works. Software giant SAP increased feedback by 96% and usage by 400% when they applied gamification to their stolid decade-old Community Network. But gamification also brings to you the voices of customers traditional feedback mechanisms routinely fail to include: the very young and very old, the time-poor or the differently-abled, for whom filling out a form may be too complicated or too time-consuming.
And because our data is instant, scalable, and offers microscopic detail, you can get immediate feedback to see how engaged your customers and actionable tips to improve that.