The next great disruption in your industry is great customer service: the ability and motivation to aid, delight, and convert customers into. It doesn’t matter which industry: 78% of consumers will drop a purchase midway because of poor service. But service is difficult. You can’t bluff your way through it. Don’t leave customer experiences up to chance. Get your company the tools you need to build a winning strategy.
Customer service has already become a key differentiator. 91% of buyers will not buy from a business again after a poor service experience.
Stop and ask yourself this right now: can you afford to alienate 91% of your customers? In a world where your brand needs every advantage it can get in order to stay relevant, do you really want to wait to give your competitors 91% of your market share?
It costs 6-7 times more to find new customers than keep old ones – and that’s before factoring in the cost of PR if your company develops a reputation for subpar service.
Sentimeter fills the gaps in your customer service strategy, reaching out to your customers at multiple touch points in your sales funnel and beyond. Fitting seamlessly with your customers’ natural behavior, we offer them easier ways to reach out to you – and we offer you a complete end-to-end toolkit to provide them the level of service that’s part of your brand promise.
Because in business, as in life, it’s good to keep your word.