Sentimeter & Proofline - CX & Fraud Management Solutions

The ComplaintCollect Feedback Across Multiple Channels

Sentimeter ensures no signal is missed by gathering feedback from diverse channels and mediums.

Why It Matters: “Collecting feedback effectively is the foundation of building actionable recovery strategies.”

Discover Seamless Feedback Collection

Omnichannel Feedback Integration: Capture feedback from surveys, social media, CRM systems, emails, and call centers.

Rich Metadata: Include details like customer name, contact info, geographic data, and timestamps.

Comprehensive Feedback Access: Review all feedback, including solicited and unsolicited inputs, across customer journeys and touchpoints.

Sentimeter accelerates response times with automation and intelligent prioritization.

Push notifications, SMS, and email alerts for instant response to detractor feedback.

Automatically assign cases to Directly Responsible Individuals (DRIs) for swift action.

Monitor complaint progress with statuses like open, resolved, or escalated.

Why It Matters: “Automated response mechanisms reduce resolution time and ensure quick attention to customer concerns.”

Priority Filters: Organize tickets by detractors, promoters, recency, or other criteria.

Sentimeter's robust ticketing capabilities streamline issue management with precision.

Why It Matters: “Structured ticketing processes improve accountability and resolution efficiency.”

Simplify Ticketing with Sentimeter

Sentimeter enables teams to tailor communication for a better recovery experience.

Engage in one-way or two-way SMS or email communication directly from the case management module.

Seamlessly escalate issues beyond designated individuals when necessary.

Close the loop with customer satisfaction confirmation.

Why It Matters: “Personalized communication strengthens trust and enhances recovery experiences.”

Engage Effectively with Connect Box

Sentimeter's recovery tools help resolve complaints quickly while building long-term trust.

Complaint Status Visibility: Track resolutions, monitor first response times, and ensure transparent progress updates.
360-Degree Feedback Integration: Incorporate customer satisfaction checks post-resolution for improved processes.
Average Recovery Metrics: Monitor recovery rate and time for continuous improvement.

Why It Matters: “Quick and efficient resolution fosters loyalty and prevents churn.”

Transform Resolutions into Relationships