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Feedback That Covers Every Corner
Complete Your Customer Experience Puzzle with AI-Powered Insights. Sentimeter consolidates feedback from every channel, providing a complete view of your customer's journey.
Key Features:
- Multi-Region Customer Feedback Collection: Multi-lingual, multi-modal feedback collection ensures inclusivity across regions.
- Omnichannel Feedback Collection for Holistic Insights: Gather insights from surveys, social media, emails, CRM systems, chat logs, support calls, and more.
- Leverage Passive Feedback for Deeper Customer Insights: Include passive inputs like online reviews and social mentions for deeper insights.
- Enhance Feedback with Video, Images & Voice Notes: Collect rich feedback through videos, images, and voice notes.
- Integrate with CRM & Support Systems Effortlessly: Works with tools you love, like Salesforce, Zendesk, and HubSpot.
- Track NPS, CSAT & CES for Customer Success: Track NPS for customer loyalty, CSAT for satisfaction, and CES for process simplicity.
AI-Powered Smart Surveys for Authentic Feedback
No one likes survey fatigue. Sentimeter delivers the right questions at the right time, encouraging authentic responses that drive meaningful insights.
Key Features:
Deliver Surveys at Optimal Moments for Accuracy
Deliver surveys after purchases, store visits, or support calls.
Collect Instant Customer Insights for Better Decisions
Collect input via in-store tablets and mobile apps.
Optimize Survey Reach & Reduce Response Fatigue
Reduce survey fatigue while optimizing reach.
Methodology in Action
Our hybrid push-pull feedback approach ensures comprehensive data collection.
Why It Matters: “Timely surveys bring in authentic answers without survey fatigue.“
enables omnichannel engagement
solicit feedback
Encourage Proactive Customer Feedback Engagement
When you have questions, get answers! Proactive outreach encourages timely feedback so you can act quickly on insights you gain. From advanced planning to last-minute invites, SogoCX keeps up.
welcome insights 24/7
Foster Continuous Customer Feedback & Interaction
Many CX programs focus only on outreach and disregard the questions and concerns customers have between touchpoints. From ticketing systems to chatbots, welcome all feedback, all the time.
streamline workflows
Streamline Feedback Workflows with Automation
From POS to customer service interactions, collect feedback at key moments in the customer journey and keep it coming in regularly with automated workflows and integrations.
Link Customer Feedback with Real-World Actions
What customers say is just the start. Sentimeter connects feedback with real-world behavior, turning data into actionable strategies.
Analyze Customer Actions for Data-Driven Strategies: Link feedback to purchase history and engagement metrics.
Track Product Performance with SKU-Level Analytics: Track performance trends for individual products or services.
Focus on Insights That Drive Business Growth: Focus on feedback that impacts your business the most.
Why It Matters: “Understanding employees holistically ensures every stage of their journey is impactful.“
See How Feedback Fuels Smarter Actions
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