Sentimeter's advanced NPS® survey platform enables businesses to analyze customer sentiment, extract loyalty drivers, and fuel growth. Here's how:
Grow
Turn insights into action—enhance customer satisfaction and business performance.
Improve
Continuously optimize your NPS® strategy—track, analyze, and improve.
Listen
Capture insights from every interaction—understand the full customer journey.
Analyze
Empower brand advocates—leverage promoter feedback to attract new customers.
NPS® Survey Platform Must-have Features
Add Dynamic Lists & segment
Effortlessly segment your respondents with dynamic lists, allowing for precise audience categorization based on custom criteria. Gain deep insights into customer personas and streamline follow-ups to enhance engagement and retention.
Automate & get things done
Streamline your NPS® surveys with full automation—schedule, distribute, and track results effortlessly. Set custom survey frequencies, automate follow-ups, and benchmark your Net Promoter Score℠ against industry standards for continuous improvement.
Analyze real-time dynamic Dashboard
Track your Net Promoter Score℠ in real time with an interactive dashboard. Analyze segmented responses from promoters, passives, and detractors, apply smart filters, and extract actionable insights effortlessly.
Share follow-up questions & emails
Uncover the "why" behind customer feedback with tailored follow-up questions. Leverage open-ended responses for richer insights and automate personalized emails for promoters, passives, and detractors—ensuring a complete feedback loop.
Distribute easily via SMS, Email, In-app
Reach customers effortlessly by embedding NPS® surveys within your app, sending targeted email surveys, or delivering SMS-based feedback requests. Ensure a seamless experience for both your customers and your team.
Conduct Sentiment Analysis & view Wordcloud
Leverage AI-powered sentiment analysis to decode customer emotions with precision. Visualize key insights with dynamic word clouds, providing a clear snapshot of loyalty trends and customer perception.
NPS® Platform that blends into your business routine
Close the loop with Response Management
Centralize customer feedback management with a streamlined workflow. Assign tickets, track progress, and ensure resolution—seamlessly integrating NPS® insights into your daily operations.
Set-up your NPS® Survey Platform at one go
Customize every aspect of your NPS® survey—incorporate your brand identity, tailor email content, and preview surveys instantly to ensure a professional, engaging experience.
Integrate with your existing system using Workflows & Alerts
Automate response management with intelligent alerts and rule-based assignments. Ensure timely follow-ups, enhance customer support efficiency, and proactively address concerns.
What's more to ourNPS® Survey Platform?
Discover the essential features that make our NPS® survey platform a game-changer in customer experience management.
Segment audience with custom fields
Uncover deeper insights by sorting your Net Promoter Score℠ using custom fields like location, date of feedback submission, etc. Segment your customers instantly and adopt different follow-up strategies. With our NPS® platform, it's as easy as things can get.
Collect feedback periodically
Schedule surveys for periodic intervals. Configure the survey settings once and forget about it. Set up a cyclic feedback system. Automate the process; save your time and efforts with our NPS® survey platform.
Throttle your surveys
Don't bombard your customers with one NPS® survey after another. Why annoy them? Use Sentimeter's NPS® survey platform's Throttling feature to ensure no respondent is surveyed until a configured time. Enter the days, 90 for example, and the batch of respondents will be surveyed only after a quarter.
Identify and Prioritize What Matters Most
Gain a 360-degree view of your customer's journey—track every interaction, identify pain points, and refine your NPS® strategy for maximum impact.